JobID=1c
Service Designer / Randstad / Contract
We’re partnering with a leading global brand that’s transforming how it delivers personalized, data-driven marketing across the world.
Each market currently runs its own digital campaigns – using different tools, agencies, and processes – which has created fragmented data, inconsistent workflows, and a lack of global visibility. This program is all about changing that.
You’ll be at the heart of a major initiative to design the future operating model for marketing activation – making campaign planning, execution, and reporting more seamless, compliant, and customer-focused.
What you’ll do:
- Lead stakeholder interviews to uncover pain points and map how marketing teams currently operate across markets
- Create service blueprints and co-worker journey maps that highlight opportunities to improve efficiency and collaboration
- Define and co-create the future model – bringing together marketing, product, CRM, and digital experience teams
- Help design a frictionless, consent-respecting customer journey from discovery on third-party platforms (search, social, etc.) to owned channels like app and web
- Prioritize initiatives based on customer value, co-worker impact, feasibility, and business outcomes
What you’ll bring:
- Extensive Service Design experience in complex, multi-market environments (both B2C and B2B)
- Strong background in end-to-end journey mapping, facilitation, and exploratory research
- A strategic mindset – able to zoom out to the system level while also diving deep into workflows
- Comfortable navigating ambiguity and aligning multiple global stakeholders
This is an opportunity to make a tangible impact on how one of the world’s most recognized brands engages with customers and empowers its teams globally.
If you’re a Service Designer who thrives in complex, collaborative environments and loves turning insight into scalable design, we’d love to hear from you.
Details:
- 6 month contract – view to extend
- Hybrid working / Randstad
- This is an interim payroll contract (No ZZP)
- 80 per hour / 5500 a month net salary (inc holiday and pension and expenses)